Shopify customer support, right inside Gmail.
Efficiencia brings Shopify customer and order context into Gmail, so you can handle support without constantly switching between Gmail and Shopify.
We’re building Efficiencia now and looking for Shopify merchants to help us test it.
The Shopify context you need, right next to the email.
Open a customer email and Efficiencia shows the matching Shopify customer, orders, and relevant context beside it.
Jane Smith
jane@example.com
10:24 AM
Where is my order?
Hi! I ordered the ceramic mug last week and haven’t received a shipping confirmation yet. Could you check what’s happening?
Thanks, Jane
Jane Smith
Customerjane@example.com
Orders
4
Spend
€284
Since
2023
Recent orders
4 total
#4821
€89.00
Aug 12
#4702
€61.00
Jul 28
Suggested reply
Hi Jane — order #4821 is paid but hasn’t shipped yet. I’ll send the tracking number as soon as it does.
Your inbox already works. It just doesn’t know enough about your store.
When a customer emails you, the answer is usually somewhere in Shopify. So you open the customer, find the order, check fulfillment or tracking, then jump back to Gmail to reply. Efficiencia brings that context into Gmail instead.
Built to remove steps, not add a place to work.
Shopify context where you need it
See the customer, order, and relevant store information alongside the email you’re already reading.
Less time switching tabs
See what you need and take supported actions without bouncing between Gmail and Shopify Admin.
Useful AI, not another chatbot
Efficiencia helps you understand the request, surfaces the relevant context, and suggests a next step while you stay in control.
From email to resolution, without leaving Gmail.
01
Open the conversation
Handle customer email in Gmail just like you do today.
02
Get the Shopify context
Efficiencia shows the relevant customer and order information in the Chrome Side Panel.
03
Resolve the request
Use the context, suggested reply, and supported actions to handle the request.
Keep your inbox.
Built for small Shopify teams that want to keep Gmail — just without all the back-and-forth between Gmail and Shopify.
Join early access
Efficiencia is still in development. Join the list and we’ll invite you to try it with your Shopify store when it’s ready.